Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Enkhzul
Enkhzul、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月12日
Hangzhou Kempinski Hotel Concierge Yann
3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
LEE
LEE、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年6月16日
Carlos
Carlos、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月13日
Samuel
Samuel、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月31日
Yuk King
Yuk King、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月23日
TING HUAN
TING HUAN、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月23日
Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stine
Stine、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年10月30日
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
HUAZHI
HUAZHI、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年10月11日
Kim Chun
Kim Chun、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年9月28日
酒店內設施,房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區,總體來說非常舒適。
Kim Chun
Kim Chun、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年7月2日
宿泊されたお客様
5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年7月2日
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2021年7月28日
Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Christopher
Christopher、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2021年4月26日
挺不错的,服务态度也很好,下次来还会定
Ming
Ming、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2021年1月30日
Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable).
Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too.
The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level.
I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that.
A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that!
Overall I'd recommend this place though and would return.
ben
ben、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2021年1月4日
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年12月21日
Richard Tan SC
Richard Tan SC、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年11月14日
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great.
Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition.
The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices.
The room service food; however, is below standard. Definitely need great imporovement in this area.
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool