Arrived at substandard room with a welcome card for a complete stranger. Bath is smallest I’ve seen in my decades of travel with to 18” doors that don’t lock or seal. Very outdated and bath ceiling was bubbling/peeling. Paying double for the lobby which can be seen for free! “City view” room is wall of Westin service. Copley park is under construction. Dogs barking all night. Loud Construction outside on building sounded like maybe also I adjacent room! Urban experience fee” is a scam! Internet if you force it as fee is not an ammenity nor do we use unsecured hotel WiFi! $25 credit for restaurant is per visit despite how many days of fees you pay! They did not want to seat us without reservation but after venting said they would look for an inconsistent spot. We just had experienced an exquisite meal down the street at Abe and Louise and we stopped In Hotel restaurant for coffee and dessert. They said they should not have seated us and refused to serve coffee. Did bring dessert but immediately walked away in huff. They did the same to the family of four sitting next to us who had planned a full meal and ended up leaving (good for them!) Ruined what had been a magical day. I’m usually overly sympathetic to service industry but this experience left me fuming! We stopped at front desk and explained what happened so they were aware, they said they would tell manager but we heard nada. Location is great but several other better options nearby. Loved Boston but hard pass on Copley
Robert E
Robert E、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Laurie
Laurie、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月7日
Magdalena
Magdalena、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月2日
THOMAS
THOMAS、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月2日
Cheryl
Cheryl、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
Ramon
Ramon、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月30日
Start your Boston Experience
I was disappointed in the wait to check-in, 4:00 pm was rather late. But the decor was festive and your staff very friendly. We were attending a gala in the hotel that evening. Rooms were spacious and very clean. Centrally located- great starting point for a Boston experience. Have stayed here before and will do so again I am sure.
Jean
Jean、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月29日
A once beautiful, but now obsolete, hotel
The hotel was clearly a fantastic place in the past, and a charming one, but now it s in full decay. It s oldish, with a bad service, angry employees, and way too expensive for what it offers when compared to other hotels in the neighbourhood
宿泊されたお客様
3 泊の出張
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10/10 (最高に素晴らしい)
2024年11月27日
Comfortable rooms, lovely public areas, good service
Alan
Alan、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月27日
Jaggy Shivdasani
Jaggy Shivdasani、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月23日
The urban experience fee of USD 35 per day for wi fi and telephone and a bottle of water is outrageous. Include it the tariff and be done with it.
William
William、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月20日
Joseph
Joseph、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月12日
For the price it was not worth it.
Christina
Christina、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月12日
Yuna
Yuna、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月11日
Maggie
Maggie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月11日
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月11日
Howard
Howard、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月10日
Nimmi
Nimmi、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月8日
Pretty good
Convenient to back bay station
Check-in - i wish i had been told that i had a $25 breakfast credit before checkout
The $35 “facilities” fee should be renamed so it doesnt feel like a shakedown