We had booked 4 nights in a suite , the room was bad .
The curtains were off the hook and all night the light was coming into the room in spite of complaining several times the issue was not fixed .
As soon as we arrived and checked in noticed the sink in the bathroom was filling up, the shower area was leaking and all the water was accumulating in the bathroom . Had to remind them several times and even then the shower issue was not fixed.
Asked to have the room changes but got no response. Finally on the last day we spoke to the manager who said he would change the room but it was too late.
The breakfast was very average and the kitchen didn’t bother to replenish the food.
Total waste of money paid for horrible room and no service .
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月23日
Good location
Nice and clean hotel just outside of the Old Town, perfect location to everywhere. Clean and comfortable room, although it’s dark as there is a window which is painted and cannot see through. Toilet works badly.
Super disappointed with the breakfast as there is nothing (not even the will) to cater people with allergies. If you have allergies or intolerances, you end up hungry. Canned goods. Also level of English spoken was loooww, if not taken the reception into account.
Kati
Kati、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Excellent downtown location
Excellent location in downtown Baku right across the street from sea promenade and walking distance to historical Old Town, restaurants and museums
Sabina
Sabina、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月20日
Excellent position and fantastic staff and room
Everything about the hotel from staff to room and bed and breakfast was awesome. Choices at breakfast should suit anyone. Never ran out of anything. Eggs to order. Porridge too. Different fresh fruits every day. Staff were so helpful. I booked a pick up from airport to hotel on arrival and it was seamless and quick. Printed off my boarding pass for me. Helped to book a taxi back to airport and told me where to go next door for cash to pay him. Rooftop bar had music and we had drinks up there. Very nice. Noise from the traffic is obviously going to be heard. Ear plugs are needed if you can’t sleep with that sort of noise. I did with no ear plugs. Bed and pillows were sublime. Towels and dressing gowns very good.
Cannot recommend the Promenade Hotel enough. First Class as far as I’m concerned
Gillian
Gillian、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月18日
Ramazan
Ramazan、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月25日
Excellent stay. Great location with most things within walking distance. Would recommend
Michael
Michael、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月20日
Promenade otel
Kahvaltısı zayıf ama konumu çok iyi çalışanlar çok ilgili ve yardımcı yalnız otel 5 yıldız seviyesinde değil
Ahmet
Ahmet、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月8日
Emplacement ideal
Sejour une nuit d’escale. Emplacement idéal pour visiter la vieille ville et la promenade le long de la mer. Proximité de la mer appréciable. Chambres spacieuses, propreté impeccable, le petit resto terrasse ouverte sur le toit est un plus - en terme de vue et plein air vs la cuisine :) (NB access escalier en colimaçon). Personnel très accueillant . J’ai eu un pbl de transfert à l’arrivée qu’ils se sont impliqués de compenser. Bonne adresse, j’ai réservé de nouveau pour prochain voyage
Elena
Elena、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年5月4日
Başlıksız
Bu otel 5 yıldızlı demiş ama max 3 yıldız eder. 3 ve 4 yıldızlı bu otelden çok daha iyi otellerde kaldım
ömer faruk
ömer faruk、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月4日
El hotel está bien la ubicación es excelente , lo que no me gustó fue el arreglo de la cama las sabanas estaban incómodas y picaban que creo no estaban muy limpias.
Rubén
Rubén、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年4月9日
Fint hotel. Men opplevelsen ble et stort minus da aircondition ikke fungerte. Fikk ikke sovet første natt. Panelet på aircondition viste 29,5 varmegrader på rommet. Det var ingen vinduer på rommet. Ingen annet utvei enn å slå av aircondition resten av oppholdet. Og da temperaturen 24-25 grader. Hotellet var ellers fint.
Frank
Frank、5 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年3月23日
Not Bad!
Hotel is good. Clean, neat and Great location and excellent staff. Only thing that got a room without a window, but it was fine. Breakfast needs improvement.
Abdulla
Abdulla、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年3月15日
its good
Saeed
Saeed、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月7日
Sawera
Sawera、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月1日
David
David、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年12月28日
Alex
Alex、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2023年12月8日
The pros : staff polite, hotel looks nice interior and exterior. Convenient location to near dining places, cafes and restaurants and behind there is the old Baku city which is the historical attractions in Baku.
The cons: hotel toilet not clean enough and the bed was dented on half side and the first 1 nite the room allocated to me was noisy due to a nearby restaurant with a live band. The bed is too hard is like sleeping on a concrete floor. Luggage storage is non existent. I asked them to stow luggage for 1 nite as I went to the nearby city and will return the following day, they agreed. But next day when I checked in I found my luggage was not stowed in a storage but left at one corner at the hotel lobby. This is unacceptable and total disregared for guests property. Never will I return or recommend people this hotel.
Diana
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年11月26日
***
Cetin
Cetin、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月12日
Great hotel and staff
From beginning to end the staff was helpful for everything . The room was comfortable, clean and oversized. The location of the hotel was perfect. The breakfast was great and had a lot to offer .
maher
maher、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023年11月10日
It has 1 lift and convenient to the old city. Staff is friendly and polite. Rooms need maintenance. Cleanliness is substandard. Not 5* standard. Luggage storage is not recommended in this hotel. They dont care about your belongings.