ホリデイ・イン オーランド SW - セレブレーション エリア, キシミー

Service was a little slow upon check in, ......but it is Spring Break and Easter weekend so it was busy, Lots of people, so things get unclean fast, Found that the Front Desk was Very helpful and accommodating!

Very old!! Needs plenty of updates!!

- Called to request early check-in and was told "Your room should be available between 3:00 and 4:00" (so forget an early check-in... that's OK, but not having a room until up to an hour later than the advertised check-in time? Really not OK) - Arrived early and hopeful only to find my 3 day prepaid reservation had been cancelled and room released because we arrived a day later than expected. - Waited while they looked for another room - went to the "new" room to find it already occupied by another guest - Waited some more while they looked for another "new" room... and we were late to our meeting

Very nice location, staff was very nice. Ran into a few problems. The pools were open but all entrances were locked and it took awhile for staff to fix the issue. One of the managers gave me free drink cards for the inconvenience but when I went to use them the lady told me I could only get beer or non alcoholic drinks. So I didn’t even use them. We also got stuck on an elevator for about 10 minutes. Told the front desk and all they said was ok. The Hotel could definitely use some updates. Other than that we enjoyed it.

Amazing. They were very warm and welcoming. My son broke his arm at one of the amusement parks and we ended up in the er until 5 am of the morning we we're supposed to check out. I called the hotel to see if they had extended check out. They extended our check out until 1 pm at no additional cost. This was our second time staying at this hotel and we will be back again.