Checkin was at 3. They were not prepared for check in at all. The lady checking me in said I had to wait and to step aside she will call me when my room is ready. 30 minutes goes by and they call me up there to tell me my room was not ready and still had to wait. The GM shows up and says he is checking everyone who is in line. I asked what about the people who were told to stand aside and wait? He said if you did not get check in back of the line.. so I had to wait another 30 minutes in the back of the line because they were unprepared. Honestly the worse experience I had at a check in. Poor communication and really bad management.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
ANN SUSAN
ANN SUSAN、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月3日
Bad service
Rooms were not ready for 3pm, understandable. There was 1 person working front desk. There were dozens of people waiting for their rooms. Said we had at least another 39 min wait. Would not check us in until rooms were ready. Waited in my car because the lobby was packed with peo ple. Came back in about 15 min later and now 3 people are working front desk and checking in others before the people that were already waiting for rooms. The man at the desk was rude and told us we would have to go start over to check in. I paid $279 for a room i cpuldnt use until 4:30pm This concert was 1 year out, they had time to prep. Im sure this wasn't their first big event in Indy! I will not use best western again or go to Indy!
Penny
Penny、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月2日
Kaitlynn
Kaitlynn、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月29日
Disappointed
My stay was absolutely horrible. I checked in around 6:00 p.m. October 27th. Check-in was a little slow however I was finally given room 324. Around midnight I hear click click click outside of my door, someone was trying to enter the room. I told the young lady the room was occupied. I called the front desk to remind them the room was occupied. She said okay sorry. But then called back saying she needed my ID. Well I had already checked in with the person on duty before she arrived. She, the hotel clerk called the police, they came to my room got my ID. I told her I will be checking out later this morning because I didn't feel safe. The policeman said you can check out now, she did not intervene so at 1:15 a.m. I left the Best Western. I had stayed there several times before. They refused to refund my money so I will not be returning to that location. The policeman overstepped his boundaries and it's obvious that the hotel do not keep proper records.
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月12日
Cleaning staff was very courteous, timely and detailed. The desk representative was very accommodating and professional.
Deborah
Deborah、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Tyler
Tyler、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月28日
Room didn’t smell good, coffee pot in room was broken, long black hair on the stack of clean towels- we are blondes. Microwave out of order at breakfast, no sanitizer to use at breakfast, coffee machine at breakfast was dirty looking, and the orange juice at breakfast had a brownish orange color. Not sure what that was about.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月24日
Bruce
Bruce、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月23日
Jessica
Jessica、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
Nice stay and a nice area. Lots of amenities, restaurants around
thomas
thomas、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月22日
I had a comfortable stay However my room was located next to one of the exit doors and a slammed pretty hard when people went in and out. Other than that, good staff good stay.
Gina
Gina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
Good place everything was great.
James
James、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月15日
No coffee or tv isn't a good way to start the day
Tv in our room didn't work. Nothing was done about it. Coffee and juice machines didn't work in the breakfast area. Room was clean. Bed was comfortable. Staff was nice but didn't have all of what they needed to do their jobs. Supervisor failed to show up two days in a row.
Steven
Steven、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月13日
No tv for the whole stay the general manager told me you need to call the hotel because are giving me a discount due to this. Thanks!
Donna
Donna、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月13日
Hot
Hot... SO HOT I COULDN'T SLEEP!
Jessica
Jessica、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月11日
Front desk receptionist was pleasant and friendly.
Gina
Gina、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月1日
Samantha
Samantha、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月30日
Monica
Monica、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月27日
Definitely earned its low star rating hotel. It was fine to sleep at but area was very sketchy and seemed un safe
Jonathan
Jonathan、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
hidden gem just outside carmel
Great hotel. very comfortable.
Leonard C.
Leonard C.、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月21日
Good stay
Ashley
Ashley、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月19日
Easy access to the freeway. Clean and comfortable rooms, Kind staff. The breakfast was really good and the hotel was near a lot of restaurants where you could pick up food so that was very convenient.