The hotel was fine.We were there for a Medical Procedure which couldn't be done as planned. So, we checked out a day early. My wife was supposed to have been in the hospital till Thursday or Friday, but they released her Monday afternoon. She rested up till Wednesday and we checked out a day early. We would like a refund for the one day.
Thomas
Thomas、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月27日
John
John、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月20日
Brenda
Brenda、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月18日
It was good minus the mattress. You could hear the squeeking of the springs when you moved. We both have bad backs and I am dealing with stiffness.
Heidi
Heidi、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月18日
Michael
Michael、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月15日
Could have been waaaay better
The tv didn’t work in my room. They wanted to simply switch rooms. No problem. Asked for a king rather than a double, but they wouldn’t accommodate me. The price of the room was the exact same so it wasn’t price. I agreed to switch. Teller treats me like I’m going to steal a room and would not give me the key to both so I could make 1 trip back to the old room and place my things in the new room before returning the key to the old room. I had to go back and forth just to move my things. To top it off, on the “final” walk to my room the key did not work. I had to go back to the desk again.
Kevin
Kevin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月15日
Melissa
Melissa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月6日
The room was nice until I got into bed and found bed bugs.
Angela
Angela、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月24日
Christine
Christine、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月6日
Checkin was at 3. They were not prepared for check in at all. The lady checking me in said I had to wait and to step aside she will call me when my room is ready. 30 minutes goes by and they call me up there to tell me my room was not ready and still had to wait. The GM shows up and says he is checking everyone who is in line. I asked what about the people who were told to stand aside and wait? He said if you did not get check in back of the line.. so I had to wait another 30 minutes in the back of the line because they were unprepared. Honestly the worse experience I had at a check in. Poor communication and really bad management.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
ANN SUSAN
ANN SUSAN、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月3日
Bad service
Rooms were not ready for 3pm, understandable. There was 1 person working front desk. There were dozens of people waiting for their rooms. Said we had at least another 39 min wait. Would not check us in until rooms were ready. Waited in my car because the lobby was packed with peo ple. Came back in about 15 min later and now 3 people are working front desk and checking in others before the people that were already waiting for rooms. The man at the desk was rude and told us we would have to go start over to check in. I paid $279 for a room i cpuldnt use until 4:30pm This concert was 1 year out, they had time to prep. Im sure this wasn't their first big event in Indy! I will not use best western again or go to Indy!
Penny
Penny、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月2日
Kaitlynn
Kaitlynn、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月29日
Disappointed
My stay was absolutely horrible. I checked in around 6:00 p.m. October 27th. Check-in was a little slow however I was finally given room 324. Around midnight I hear click click click outside of my door, someone was trying to enter the room. I told the young lady the room was occupied. I called the front desk to remind them the room was occupied. She said okay sorry. But then called back saying she needed my ID. Well I had already checked in with the person on duty before she arrived. She, the hotel clerk called the police, they came to my room got my ID. I told her I will be checking out later this morning because I didn't feel safe. The policeman said you can check out now, she did not intervene so at 1:15 a.m. I left the Best Western. I had stayed there several times before. They refused to refund my money so I will not be returning to that location. The policeman overstepped his boundaries and it's obvious that the hotel do not keep proper records.
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月12日
Louis
Louis、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月12日
Cleaning staff was very courteous, timely and detailed. The desk representative was very accommodating and professional.
Deborah
Deborah、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月9日
There was lots of hair in the bathroom and on shower walls. NO shower curtain. Sticky spot on floor by room door. Vending machine ate dollars. Took 1 hr to get WIFI password b/c front desk person was missing. TV was not connected to any service, just a black screen. Room key cards were inconsistent at best, kept getting locked out of room. AC was off when we arrived, room was HOT.
Emily
Emily、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Tyler
Tyler、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月7日
Had a bad experience checking in, was directed to wrong room first, then given a bad room with leaking sink then finally got into a room 1hour later... painful and expedia should give a credit for this mess
Arvind
Arvind、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
A great value!
Peter
Peter、1 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
Nice staff and clean property.
IVAN
IVAN、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
It was nice!
Jeanine
Jeanine、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月29日
No towels in the room
No phone in the room
Sheets not changed for entire stay