When we arrived to Oia the staff were really helpful and kindly carried our luggage to our room and we initially felt very welcome. The room itself appeared to be lovely- however the furniture was faulty, with the bed breaking when we were asleep (we hadn’t slept in 24 hours so this was not ideal!). We contacted the staff who came to our room and informed us that we need to move to another room for the night and that we could only stay there for the remainder of our stay, only to be told after moving all of our bags that we were misinformed and could only stay there for part of our stay. This was very frustrating as we didn’t get much sleep either in the new room as there was loud banging noises throughout the night. We then moved back into our old room the next day (where the bed was now fixed). As a result of this, we were also offered a spa 30 min treatment which was lovely and we were grateful to have received this. But we noticed that after our complaint, one staff member (Helena) started to act very coldly to us on multiple occasions and was very different to how she was when we first met her. The other staff were very lovely. Despite this, the breakfast was brilliant and always on time and the hot tub at the top was excellent.
Lauren
7 泊の恋人との旅行
10/10
Property and staff was top notched. The team at this hotel were amazing and full of tons of great recommendations for restaurants and activities. We booked the villa with a private pool and loved it.
Annette
3 泊の恋人との旅行
10/10
maria
1 泊旅行
8/10
Aura Tiy Maeh Hilvano
1 泊の家族旅行
10/10
Wow! Just WOW!!!This really is a secret gem of a place. The room was stunning and the staff were amazing. The room had everything you could possibly need. I would definitely return again!
Alexia
1 泊の恋人との旅行
10/10
Everything is good for me except the pool not heated, the water is very cold.
Li
3 泊の家族旅行
10/10
Laurie
1 泊旅行
6/10
Doris
3 泊旅行
10/10
El servicio al cliente due excepcional. Todo el staff se encargo de que tuvieramos una estadia perfecta. El desayuno en el jacuzzi con vista al mar y ver el atardecer desde mi propio jacuzzi al aire libre fue unico. La comida, propiedad y el servicio de todos los empleados del hotel fue excepcional.
Raul
3 泊の恋人との旅行
10/10
The service was outstanding! They were very punctual. If breakfast was ordered by 9:00 am, it got there (and hot) at exactly 9:00 am. We never got to use the private sauna but it was nice also. There was an issue with the AC one night but they immediately came over to fix it (had to be reset at the breaker). The staff was extremely nice and helpful. If I ever get back to Santorini, I'll be staying here.
Rafer
3 泊旅行
10/10
Great sunset views
Shairoz
2 泊の家族旅行
8/10
Staffing was amazing. So helpful with all our requests for early pickup, transfers, they even had a breakfast box ready for our early pick up. Location was very central
marjaneh
1 泊の恋人との旅行
10/10
Great
Vivian
4 泊旅行
10/10
I had a perfect stay at Tramonto. Location was great...a 3 min walk to the bus station, close to the restaurants and the action while being a short distance away so as to maintain some privacy. Anni was great at arranging everything including dinner reservations. Having breakfast delivered to the room every morning was the perfect way to start the day. If it is your first time to Santorini, I suggest you arrange the airport transfer with the hotel as it can be confusing to find it. The rooftop hot tub was the perfect location to watch the sunset.
Maria Corazon
3 泊旅行
10/10
宿泊されたお客様
4 泊旅行
10/10
Rene
2 泊の家族旅行
10/10
宿泊されたお客様
2 泊旅行
10/10
Phillip
3 泊旅行
10/10
Everything was excellent at this villa! Would highly recommend!
宿泊されたお客様
3 泊の恋人との旅行
10/10
Eine wirklich geniale Erfahrung in oia. Wunderschön.
宿泊されたお客様
1 泊の恋人との旅行
10/10
Cynthia
2 泊旅行
10/10
The property was perfect! Excellent location and luxurious! We loved the room and private roof top pool. Perfect for sunsets.
Christina was absolutely amazing going above and beyond and definitely the point of difference.
Would stay again and would recommend to anyone!
Monique and Jay.
宿泊されたお客様
2 泊の恋人との旅行
10/10
Location is great. Breakfast was awesome! Great staff!