It was my worst experience through you . I reached hotel at 5.30 pm and was told that booking has been cancelled as I arrived late as it was not a prepaid booking . I kept waiting me there for 1 hour and I thought they are cleaning the room . Then I rang your office to inform the same . E charm hotel manager told me that they will take me to their other hotel which was 45 min drive by the taxi . This was not their branch hotel but a different hotel . The new hotel charged me more than the specified tariff as the E charm staff had their cut .