The reception was slightly helpful upon check in. I think he was knew in this position due to someone watching over him. The check in experience was average.
The hotel overbooked their premium rooms, so they downgraded my room without saying anything to me. When I saw the room I was given and questioned it, they said sorry, it’s all we have. They did move me to a different room, they said the view was okay, but failed to mention this room came with the steady rumble of the underground…
The hotel offered a 20% refund, but this issue is still to be resolved.
After a semi sleepless night in a room I felt obligated to take because of their overbooking error, I can’t say I would return here.
It was clean, they did offer food pick up at the bar all night, and it was conveniently located near the underground.