Trip to Sunderland for football. Couldn’t fault location, parking, service for our stay.
All staff went out of their way to make our stay comfortable.
Restaurant was amazing for evening meal and breakfast.
We enjoyed it so much, we have just checked in to Garden inn Hilton in Glasgow.
for 2 nights.
Looking for the same for our stay here. Already great service
Margaret
Margaret、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月21日
Sophie
Sophie、2 泊旅行
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10/10 (最高に素晴らしい)
2024年12月12日
Darren
Darren、1 泊の出張
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10/10 (最高に素晴らしい)
2024年12月11日
宿泊されたお客様
1 泊旅行
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4/10 (まあまあ)
2024年12月6日
Aadam
Aadam、2 泊旅行
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8/10 (とても良い)
2024年12月1日
John
John、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月25日
Accessibility excellent
Excellent stay staff extremely helpful and friendly. Accessible room was great
Susan
Susan、3 泊旅行
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10/10 (最高に素晴らしい)
2024年11月13日
Max
Max、1 泊の家族旅行
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8/10 (とても良い)
2024年11月11日
Raymond
Raymond、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月10日
Plastic glasses and wine for a guest
Hotel was perfect only one issue the use of plastic glasses I understand it’s a football match and safety is paramount
But 3 hours after and as a guest in the hotel I was served a glass of not cheap wine in a plastic pint glass
I did ask a reception and was told I couldn’t have one have you ever drunk red wine out of plastic pint glass not good hence I left it
Eric
Eric、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月9日
Would stay here again
Great stay, convenient to stadium of light, very helpful staff. Nice rooms. Would happily stay here again.
David
David、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月3日
Great value, central hotel
Great value hotel, close to city centre. Rooms are lovely, large, and so comfortable. Breakfast on the expensive side, but good choice. This is maybe my 5th visit here, never have any issues. Friendly reception staff too!
Anna
Anna、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月31日
Very comfy rooms...
Great location, free parking, great breakfast, friendly staff, lovely spacious rooms, comfy bed, very private and quiet.
Malcolm
Malcolm、2 泊の出張
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10/10 (最高に素晴らしい)
2024年10月29日
Michael
Michael、3 泊の家族旅行
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6/10 (良い)
2024年10月28日
Lovely hotel but uncomfortable beds :(
The hotel itself is clean and modern, however, the beds were probably the most uncomfortable I have experienced in any hotel. You could hear the mattress springs popping as you turned! The pillows were thin, as was the duvet, and the linen wasn't what I have come to expect in a Hilton Hotel. We stayed for 2 nights and sadly didnt sleep well on either of them.
Breakfast is great, plenty of choice.
Staff are also friendly and helpful.
Donna
Donna、2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月28日
Outstanding Customer Service in a Fabulous Venue!
I had booked 2 rooms as my Husband & I were treating our Son & his partner to a weekend away and to see SAFC in action!
Unfortunately our Son took very poorly at 3am on the morning we were due to drive to Sunderland - there was no way he could travel or even leave the house!
I called Hilton Garden Inn at 7am, just before my Husband & I were setting off on the 5 hour drive, and I spoke to Christopher, Guest Relations Manager who was just wonderful.
He knew I was upset & disappointed about our weekend plans being altered due to illness and he cancelled the 2nd room I had booked for my Son free of charge - this was SO appreciated and lessened the stress & upset so much!
On arrival at the hotel we were greeted by Christopher as well as Charlotte on Reception and when we checked in we were told we had complimentary breakfast added to our booking for the two nights!
Again we were so surprised and extremely appreciative.
Our stay overall was fabulous - the room, the view (we asked for a stadium view room), the Karbon Grill restaurant - but mostly the wonderful staff!
We could not have been better looked after and will be back for another stay soon - hopefully with our family onboard too!
Karen
Karen、2 泊旅行
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6/10 (良い)
2024年10月27日
Paul
Paul、1 泊旅行
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6/10 (良い)
2024年10月25日
Short stay
We stayed overnight whilst working nearby. Downstairs is very well decorated and attractive. The bedroom was a decent size with a good bathroom. The sleep quality not so good. Uncomfortable slightly lumpy bed. Lumpy pillows.
Dawn
Dawn、1 泊の出張
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6/10 (良い)
2024年10月23日
I do not usually reply to these… Breakfast was chaotic and disappointing.
The room service meal on day1 of pork chops and chips was cold and took 50 mins to arrive
For some reason the reception logged my room as an early check out so on day 2 my room was not serviced and on day 3 check out I was requested to pay an early checkout fee despite paying my full balance on check in. I was told the issue was that a colleague had told them I had left early but all my colleagues checked out with me at the same time. They said it would be resolved and I would receive my correct invoice by email but I had to call the accounts dept direct to resolve this. The invoice is still not accurate but the amount I can claim back is. I have no idea why this was recorded as I had my key card the whole time and did not leave early.
This is the 3rd time on business at the hotel but would avoid in future.