Kitchen closes whitout notice, no management avlbl
From time we checked in was an issue. Room we where given there was alot of noise caused by elevators in hallway. We were moved to another room.
We were given vouchers for breakfast and told specific time on Saturday we could eat 6am-10am and time is also stamped on it. Only to go @9am to find out they had decided to close early and no explanation was given. No mangement was available to hear us or resolve this issue. We will not stay again at Embassy Suites in Naperville IL
alejandro
alejandro、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月9日
Eric
Eric、1 泊の家族旅行
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8/10 (とても良い)
2025年1月6日
Courtney
Courtney、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月1日
Timothy
Timothy、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月1日
Pamela
Pamela、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月30日
Susan
Susan、3 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月26日
The staff were friendly and polite, the room was very clean. The hotel is pet friendly which is nice. We were able to bring our cat with us. Overall it was a an stay and will definitely be staying there again
Charles
Charles、2 泊旅行
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6/10 (良い)
2024年12月23日
Condition of room was not great considering the price. Drapes were torn, splatter stains on the couch and the shower grout was very dirty.
Amy
Amy、3 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年12月22日
Hits the Spot
Just passing through town and needed a nights stay - bed was comfy and that famous Embassy Omelette the next morning hit the spot (the breakfast spread alone is worth the stay). Very, very satisfied!
Timothy
Timothy、1 泊の出張
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4/10 (まあまあ)
2024年12月15日
Very disappointing locaton
I was very disappointed in this location. I booked it because my husband LOVES the breakfast and the evening reception. We drove 15 hours for his Graduation at Northern Illinois University in Dekalb. There were no trays for him to bring our plates to our room as we’ve done at all other locations. The bananas were brown. There was no bacon. The 1st day Michelle I think was her name fixed me two Margarita cocktails and was very sweet. Octavio should not be working in that position. He was rude to my husband twice. That was very disheartening. The the second day I asked for Margaritas again and Octavio too me they were not available. I was shocked and he said she shouldn’t have done that the day before and that he could get in trouble if he fixed the drinks. The snacks were not what we’ve had at other locations. No one came out to replenish or clean up the area. There was no one monitoring the lobby as kids just were allowed to run from couch to couch, throwing water on the floor. There was water on the elevator and we left for several hours and came back and it was still there. The Shower Gel was empty and I didn’t realize it until I had started my shower. I had to step out cold and wet and grab the small bar of soap.
宿泊されたお客様
2 泊旅行
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8/10 (とても良い)
2024年12月15日
Everything you need
Great for pets and very friendly staff!
Robin
Robin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月1日
Tommy cold
Had to switch rooms due to the heater didn’t work in the room as well as holes in the curtains
Amber
Amber、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月1日
This was the most unhygienic hotel we had ever stayed. There was a box of old Chinese takeout on the floor which was stinking the room there were bottles of water in the fridge that were open and drank out of. The bed sheets and towels had stains on them. The shower didn’t have warm enough water. I went with my family and was frustrated
宿泊されたお客様
2 泊の家族旅行
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2/10 (不満)
2024年12月1日
Emma
Emma、2 泊の家族旅行
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8/10 (とても良い)
2024年11月25日
Dianne
Dianne、1 泊旅行
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6/10 (良い)
2024年11月24日
not a fan of this Embassy
We stay at Embassy suite almost always. And this one was very outdated, run down, and the shower had mold and was quit dirty. i love a nice & clean hotel. so other then that the staff were nice and the breakfast was wonderful.
Brandy
Brandy、2 泊の家族旅行
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6/10 (良い)
2024年11月12日
宿泊されたお客様
1 泊の出張
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10/10 (最高に素晴らしい)
2024年11月10日
Great Staycation
Staycation was great. Happy Hour was great, accommodations were great. Will definitely visit again.
Julia
Julia、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月10日
RUTH
RUTH、5 泊の出張
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10/10 (最高に素晴らしい)
2024年10月27日
Rashida
Rashida、3 泊の出張
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10/10 (最高に素晴らしい)
2024年10月26日
Marnee
Marnee、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月24日
Anita
Anita、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月21日
Guylon
Guylon、1 泊旅行
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4/10 (まあまあ)
2024年10月21日
yonakish
yonakish、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月20日
Everything was great, though parking was a challenge because of hosting a Major event where they occupied most of the spaces. A suggestion for the future to have information available about parking alternatives.