2/10 (不満)
2024年12月12日
Terrible customer service
HORRIBLE experience! The wrong night was booked by either Hotels.com or the hotel, the night reserved was prior to when we even arrived in Mexico. They refused to work with us, or give a refund. The only thing the offered us was paying full price for a new room that was 3x as much as the room we had booked. My partner and I were traveling for my birthday and our anniversary, so this was a huge disappointment and completely threw a wrench in our plans. Very disappointing and will certainly never be booking here again.
Emma
Emma、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ