We stayed here 3 years ago…just seemed better then. This time…people were nice but property (room) needs to be freshened up. Tile floor had chips in it, doorways into bathrooms were chipped and the door into the laundry closet came off the hinges when we opened it. Dark cabinets/dark fabrics.
When we called Skorkels to order dinner…the guy at the bar (in the middle of my order) told me he was too busy, he had to deliver drinks to a table and I should call back. Really? At a Westin? Property really needs to be freshened up! Plus…I eat gluten free and would be nice to have some options at Mango’s Deli for breakfast. All breakfast sandwiches and pastries were not. GF pizza crust not available either.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月12日
This resort is not the relaxing mecca it is portrayed to be. First off we were placed in a handicap accessible room with an odd floor plan. With a very few exceptions, the hospitality staff seem to be listless and bored to be there. There is one large pool and it is full of 8-12 year olds throwing balls across it bothering and intruding upon the relaxtion of adults. Nothing is included in the room price, but the room. Even social events at the pool area where by fee. It's like flying Spirit Airlines. The only restaurant that served breakfast was closed half the week. This only left a mini starbucks for breakfast. A meal at the outdoor restaurant came with a can of bug spray. Biting bugs were everywhere. The shuttle service within the resort was sketchy at best, Do your research before spending $600 a night to relax here. The bright spot is that the grounds were beautifully maintained. We won't return to this resort or any other Marriott owned resort.
Curtis
Curtis、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月10日
Melanie Erin
Melanie Erin、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月8日
The following was expressed in a e-mail to the General Manager. We have not had a reply.
This was our first visit to the Virgin Islands and during our stay in St John we selected Westin based on its reputation.
While the staff was courteous, friendly, and helpful, we experienced a significant level of miscommunication and a stay in what was described as an “out of service“ room.
We were given the keys to the wrong room, sent to the wrong concierge, and missed a welcome packet.
The room had a shower that was a pipe with no faucet, a toilet that constantly ran and a phone that didn’t work. We were offered a different room after I complained but we had unpacked and were taking a nap. The next day, the toilet was fixed then the handle broke. The shower was a major repair so was not done (there was a second shower and toilet).
Staff did not communicate with one another so we were bothered 5 separate times about them coming to fix the darn toilet.
We should have never been placed in that room. The staff should have communicated better and have more professional protocols.
nancy
nancy、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月8日
We love The Westin St John. Always safe and clean and beautiful!
Jodi
Jodi、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
People were nice and it was very safe. Mango Deli on the property is outrageously expensive.
Erica
Erica、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月25日
Beautiful property, wonderful views. Having a car was helpful, although golf cart transport was easy, it is a huge property.
Tara
Tara、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月11日
St. John is a special kind of island. Beautiful beaches, brutal history. Worth the extra effort to visit
Bradley
Travelocity を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
Briuna
Briuna、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月1日
Arjoon H
Arjoon H、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月29日
Very nice but pricey
The place was well maintained, clean. The pool and lounge areas were clean. It was too pricey overall and the staff were not so friendly. Haven’t been on this island before so no comparators.
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月11日
Had an amazing time
Roshunda
Roshunda、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月1日
Jeanette
Jeanette、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月21日
Resort is huge. We were up on the hill, the furthest building from the lobby / pool / restaurant, but with the golf cart shuttles make it okay.
Douglas
Douglas、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月19日
Linda
Linda、6 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月13日
It was one of best experiences I've ever had
Ian
Ian、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月8日
Andrea
Andrea、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月13日
Joseph
Joseph、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月12日
Robert
Robert、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月9日
I wish i could rate this resort 10 stars. Genuinely friendly and kind people and great service. Absolutely beautiful property. I wont miss an opportunity to say something wonderful about this resort