2/10 (不満)
2025年1月15日
Horrific
Refusal to Provide Advertised Services
Upon arrival, I discovered that the room I had booked and paid for was not available. Instead, I was given a different room that did not meet the specifications outlined during my reservation. This was incredibly disappointing and unacceptable.
Roach Infestation and Unsanitary Conditions
Additionally, the room was infested with roaches and exhibited unsanitary conditions. The presence of pests is alarming and poses serious health risks. The overall cleanliness of the room was below acceptable standards.
Unsafe Balcony and Slip Hazard
The balcony attached to my room was unsafe, with loose railings that posed a significant risk of slip and fall accidents. This lack of maintenance is concerning for guest safety.
Broken Amenities
Moreover, the television in the room was broken, rendering it unusable during my stay. I also encountered plumbing issues that made using the bathroom facilities difficult.
Moldy and Broken Mattresses
To add to my distress, the mattresses were moldy and broken, making it impossible to get a good night’s sleep. This level of neglect is unacceptable for any hospitality service.
Sherilyn
Sherilyn、1 泊旅行
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