We were very happy with our room and the staff at Silver Fern Rotorua. My wife and I stayed in their studio, which was quite spacious (by our standard) with a very large bath. The owner was very friendly and quick at providing help. Although not in the very centre of town, it is easy to walk into town and, if you don't feel like walking back, there seemed to be plenty of taxis. (We paid about 11NZD, which we thought was quite reasonable.)