Anniversary 2 night stay with my wife ruined by poor customer service at reception .
Original room changed after complaining of a bad smell (sick aroma)in the room on check in.After raising our dissatisfaction with the hotel reception team leader/manager he moved our room.Our next room was on the 9th floor opposite the roof of a building under major construction.
This meant being woken at 7.00 am with builders starting work with noisy machinery.Curtains could not be opened as builders work at our window height only about 20 m away.
I made reception know about these major issues in the morning after our first night .The lady on reception remarked if I was not happy to speak to the manager again, but as he was the person who put us in this totally unacceptable room I did not see the point in further disruption during my anniversary stay. I am also an AI member that says you get perks as a member of this hotel chain, certainly not in my case !
Trevor
Trevor、2 泊旅行
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10/10 (最高に素晴らしい)
2024年12月9日
EXCELLENT!
Exellent place to stay! Cant fault 1 single thing about the place
Jonathan
Jonathan、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月8日
Great family stay
Excellent stay, room was ready early. Very clean and everything we needed. We ate in the restaurant and that was nice. Breakfast was good. Pool was an added bonus. In a great location near Liverpool One.
Helen
Helen、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月6日
Klaus
Klaus、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月4日
Gillian
Gillian、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月4日
Mark
Mark、1 泊の出張
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10/10 (最高に素晴らしい)
2024年12月3日
Great service
Jayshree
Jayshree、1 泊旅行
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8/10 (とても良い)
2024年12月1日
Lee
Lee、1 泊旅行
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6/10 (良い)
2024年11月30日
Liza
Liza、2 泊旅行
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4/10 (まあまあ)
2024年11月28日
Weird bar and reception area
I have never ever stayed at a hotel where the "bar" closes at 10pm, and then the staff send you away when you just want to sit down and have a chat with your family. Because they are gonna "prepare for the breakfast service". Because we stayed in separate rooms. Totally unacceptable. I have never ever in any of my hotel visits not been able to sit at the reception / bar area. Not a 4 star hotel in my opinion. And besides that, the "air conditioning" was not working. It was way too warm in the room even now in november.
Unfortunately not coming back.
宿泊されたお客様
4 泊の家族旅行
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8/10 (とても良い)
2024年11月26日
Christian
Christian、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月25日
Per
Per、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月24日
Tone
Tone、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月23日
Tone
Tone、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月22日
Sara
Sara、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月20日
Great hotel for seeing the sights
Nice friendly and helpful staff. Clean and good room. Very quiet - unfortunately the restaurant was too quiet although the fish pie on the night we dined in was excellent.
Great position and will definitely stay again when I come next year with my husband.
RE
RE、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
"Comfort and Convenience: Novotel
Liverpool
During my recent stay at the Novotel, I experienced a wonderfully tranquil environment. The staff were both accommodating and attentive, ensuring a pleasant experience throughout my visit. My room was meticulously clean and comfortable, and I thoroughly enjoyed utilizing the gym facilities. Additionally, the hotel's location proved ideal for shopping and exploring the vibrant city of Liverpool. I look forward to returning on my next visit to the area.
Christian
Christian、2 泊旅行
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10/10 (最高に素晴らしい)
2024年11月16日
Agust Thor
Agust Thor、2 泊旅行
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10/10 (最高に素晴らしい)
2024年11月14日
Andrew
Andrew、1 泊旅行
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8/10 (とても良い)
2024年11月12日
Needs better customer service
Great central location. Good pool and breakfast selection. Not pleased about the lack of housekeeping as we were staying for 2 nights. We raised this at reception but NO action was taken. Also, service at reception is extremely slow. We checked in online but it still takes ages when you get there.
宿泊されたお客様
2 泊の家族旅行
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6/10 (良い)
2024年11月7日
Great location, not the greatest hotel
The rooms were very dull. The remotes for the tvs were not working, toilets were in bad shape. Overall not really what was adveristed