Check in に時間がかかりすぎたのと部屋にドライヤーがなく、来るまでに時間がかかったの残念でした。
施設はよかったです。
Oshie
Oshie、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月3日
Christina
Christina、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月30日
Joungmin
Joungmin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月25日
Be ware, no elevator
Great, but no elevator. We have knee problems so 2nd story was not good. But staff relocated us to a better room on the ground floor.
Robert
Robert、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月24日
Jesselyn
Jesselyn、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月23日
Michael
Michael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月23日
The beginning of check in was just ok. It appears that the person who you get to check you in will determine what kind of service you get. I saw a representative providing great service, providing details and asking the guest what they would like to experience. They even gave their cards to contact them if anything was needed. Unfortunately, I got the representative who did not know how to work her computer. Informed me that my credit cards were being declined, I called bank and they stated it was never declined but actually has been charged. When I approached the representative again she stated oh yeah it did go through. She rushed through the check in and when I asked about the day pass for the next day ‘she stated she was about to get to that’. She gave me rough directions to my room which resulted in me running around getting lost I then ran into an employee with a cart escorting another guest and asked for directions. He stated that the front desk should have offered to have an escort. He was kind enough to escort me. The resort would benefit from calibration on customer service so that great service occurs as the norm as opposed to a lucky draw based on the person you get.
Janneth
Janneth、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月17日
Levent
Levent、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月1日
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月27日
They need more food options onsite, meals were really difficult with the limited offerings. Also, more towels and robe change out stations - it was like carrying around soggy dogs
Kimberly
Kimberly、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月25日
Jun Son
Jun Son、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月18日
Wendie
Wendie、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月16日
Ryan
Ryan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月5日
Melanie
Melanie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月5日
So many things about Murrieta Hot Springs is 5-star. The hot springs, the wellness part, the facility and how they harvest the mineral water at different temperatures is amazing. The adorable room gifts are thoughtful. But it is overshadowed by really bad hotel operations and service. I was an overnight guest for the weekend. I arrived at 2:30 and stood in line at the reception behind 2 parties (two couples) and it took almost 30 minutes for me to get to the desk. I’m informed that my room isn’t ready, I can start using the hot spring facilities as I await a phone call when my room is ready as check-in time is 4pm. After 1.5 hours still no call. At 4:38 I have to call the resort guest services and I am told my room isn’t ready. I emphatically explain that I need to get into my room as I’m soaking wet and need to make a winery tasting as all the Temecula wineries close at 6:00pm. They locate an available room and beckon me to the reception to program my wristband room keys. I spend another 30 minutes behind 4 parties trying to check in and as a result don’t arrive to my room until well after 5pm and consequently miss my wine tasting in Temecula 23 minutes away as the door shut on my face as I walk up. The walls of the rooms are thin, we heard everything that the romantic couple was doing next door. So if you are coming for relaxation, make sure you don’t make any plans outside of soaking in the resort because like me, you will burn 1+ hours in the check in/out process.
宿泊されたお客様
2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
Elieza
Elieza、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月19日
Louie
Louie、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月18日
Used towels and empty plastic cups everywhere. Adult pool chairs dirty, no covers provided. Unprofessional uncaring staff. No food or drink options.
Milda
Milda、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月15日
The array of geothermal pools was great. The bath house was nice.
Day pass visitors seem to be the priority which makes it difficult for those staying at the resort to have access to most of the pools or seating.
The staff were very nice, but there weren’t many. We had issues with our room and no one answered the guest services phone when we called. They clean the pools in the morning. They check pool temperatures throughout the day.
I have additional concerns and emailed the property.
Cristina
Cristina、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月13日
Good concept. Not family friendly. Lack of parking
Pablo
Pablo、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月13日
Locked out of room
Unfortunately when we returned from our event at 10:00pm our key didn’t work to get into our room. We called the front desk numerous times but couldn’t reach anyone. Finallly after 20 minutes someone answered their main line. The person who assisted us said that this tends to happen.
Yvonne
Yvonne、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月11日
They recently reopened, so a few kinks to still work out. The landscaping has some work to be done, and the restaurant hadn't opened yet, and check-in took quite a while. Pools were great, finding a lounger was difficult during the hours the day pass people would come in.
Liv
Liv、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Loved that overnight guest had access to the pools 24/7.
Joanna
Joanna、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月5日
The property was nice, well maintained.
ROSAMARIA
ROSAMARIA、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
They have a person that tours you around when you check in. It is a magical place.