2/10 (不満)
2025年1月13日
Terrible experience
Terrible terrible terrible experience! I booked and prepaid for a room with this hotel from 12/27 to 12/31. My check-in was rudely declined by the staff because they were overbooked, the guest service manager at first declined to offer us any kind of help because I “yelled” at her, I apologized and ask her to help us find a place to stay, she told us she can walk us to doubletree that is 10 minutes away, we accepted but when we got to doubletree, we were told there is No room reserved for us! My family’s vacation was completely ruined by this hotel! The guest service in this hotel was the worst!
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