Front desk receptionists Natalie was amazing! She had great customer service. However we had issues with our sink and toilet clogging up, as soon as we got into our room. We called front desk, we were told they would send someone, and no one showed up. We called again and the maintenance man showed up an hour later. The rooms are a bit small, but most hotels in New York are small, the room could use a fill length mirror. A quick grab and go breakfast was offered, but everytime we would make it down it was all gone.