The positive things: helpful and polite staff, from cleaners, to kitchen, security and receptionists.
Multiple pools to choice from, nice to have transport service to Kata Beach.
Pleasant breakfast area, maybe a bit crowded around 9 pm.
They closed the kids pool due to renovation during our stay, which was needed due to heavy usage, but sad for the kids. The usage of the hotel is noticeable to the rooms, pool areas and gym. Our room shower didn't really have any pressure, so that was an issue if a whole family (5) needs to use a shower that also was very hot/cold sensitive if you adjust temperature, meanwhile you had good outdoor pressure in the pool showers. Dust was noticeable in the gym in the corners.
If you want 5-star you should take another hotel, but if you want an above average hotel with closeness to restaurants and other services found in Kata we recommend a stay at Kata.