It was terrible. We moved another hotel.
Deluxe room was different from the web picture. The room was so dark, humid and smells bad especially pillows...
There was no safety box in the room and cleaning service were not finished at 5 pm.
Lobby stuff were very kind but...
Hospitality, food (especially breakfast buffet was full of varieties, fresh, delocious ... absolutely fantastic), pool, private outdoor bath/shower at the patio, jungle-like-garden with monkeys and birds ... although the hotel is laid back, relaxed atmosphere, it was one of my best vacation I've ever had (versus even many luxury resorts).
Any improvements if I can ask - English ability of the hotel staffs was not very good (often caused confusion when asking them more than one request) and the spa resource was out sourced (the masseuse was sent from other spa) and was late for the massage appointment.
The room and other facilities are not really excellent but, taking the room charge into account, I am sure everyone evaluates them as a nice hotel at least. The hotel stuff are all friendly and the food & drink in the restaurant and bar is reasonable.