We visited Thailand many times and stayed at various hoteles. This hotel was the worst.
We selected this hotel checking the reviews of Expedia. Many tourists reccomends quiet cercumstances of this hotel, but acutually too nosiy to sleep at night. And the operations of the hotel were poor as below.
1. We booked hotel van to pick us up at Samui Airport by e-mail, but driver did not come. So we called the hotel , as the result we had to wait at the airport about one hour.
2. When check-inn, we were required to stay at lower class room on the first night of 4 nights Instead the hotel offered free massage ticket for two persons, however massage fee was on the bill when checking-out, of course we refused payment.
3. We booked via Expedeia and the voucher shows that our room charge includes New Year Eve Dinner. However the hotel insisted not including. Though this is problem between the hotel and Expedia, the hotel insisted to check with Expedia by ourselves. Now we are requiring some compensation to Expedea.
4. The worst is that the hotel was extremely noisy at night. The open air Beach Bar just beside the hotel played disco music until dawn. Especially New Year Night, our room was shaking all over the night, and this was a kind of tortures. We claimed the hotel it was no meaning to pay room charge for the hotel where we could not sleep.
5. We booked hotel van to Samui Airport when checking-in, however the hotel had forgotten arrangement.