They had multiple chances to tell us and all the other guests who arrived after that the temperature control on the pool was broken, but they let us believe there was a working pool until my kids nearly froze. I saw many other families go through this exact experience - told the pool was open, only to watch their kids freeze. BAIT AND SWITCH!! I would have booked a different hotel if I knew the pool was broken. Plus, the rooms are trash - barn door on the bathroom that does not close all the way and has no privacy. Outlets didn't work. Alarm clock there but its plug was bound so it could not be plugged in(?). Just weird. My clothes also got stained from paint on a shelf.
Plus, housekeeping never made our beds or picked up the towels - the desk said we weren't eligible for daily housekeeping due to extended stay (we were there 2 nights). This was one of my worst hotel experiences ever, and that is after 25 years of traveling. At least we did not get bed bugs or get robbed. That's the only level left below this hotel.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月21日
Reasonable for the value pricing
The room was clean, and comfortable. All service personnel were polite and friendly, although it seemed only a few spoke english. Tough to communicate other than at the desk. Few roof leaks over the pool, which shut that down. ? This facility is a bit dated, although the staff and crew are doing what they can to keep it a nice stay.
David
David、10 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月17日
Really bizarre
Going forward Im going to reconsider staying at the Hampton Inn because of there decision to have improper doors too the bathrooms. It is not ok to have a sliding door that does not close properly and leaves 2 large gaps on both sides that can be seen into, with no door lock to an area that is private and personal.
Rhonda
Rhonda、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月8日
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
My stay was beautiful and the service was amazing
Jennifer
Jennifer、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
Ryan
Ryan、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月17日
Nice place
We were in town for a family event. Everything was good for our quick 2 night stay
Robert
Robert、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月8日
Marcelline
Marcelline、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月22日
Maritza
Maritza、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
Viviana
Viviana、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月18日
Katherine
Katherine、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月13日
Gtoton
When we arrived, we had a couple technical issues. Jose, the attendant on duty, assisted us, and quickly resolved the issues. The next morning Tina, the attendant, helped me with internet use. Both efficient and friendly.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月11日
Lovely stay
We had a great stay at this hotel. Lovely big clean rooms, with a great breakfast included. Tea/Coffee available 24/7 as well as fresh fruit. Laundry facilities were also good. Jose at reception was very welcoming & friendly. Great location for all things in Groton as well as in Mystic. Lots of restaurants within 5-10 mins drive
Angela
Angela、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
It was a great stay
Jennifer
Jennifer、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
Erin
Erin、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月30日
Check- in was very fast and Jose very friendly. I didn’t appreciate hearing loud noises at four in the morning.