Location is rather comfortable, looking out Mt Vitosha and the city, and renovated room is comfortable but bathtub drain was slow and connote be fixed even on request, Services were very insufficient, almost no reply for pre and post travel inquiries to the Hotel (Contact US site). The taxi to the airport prepared by the Hotel did not set counter, and demanded 3 times of normal fare! There were no usable Wifi (too slow, no Key), no electric pot, no ice-bender, no toothbrush, razor, and hairbrush, and no branching table tap even on request, and the minibar's refrigerator? does not cool. Luckily, I had prepared most of these portable items including Wifi. The ONLY relief was preparation of shuttle bus service between the event venue and the Hotel, if not the transportation problem would have been hideous, but presence of this service had not been informed before arrival even on repeated inquiries. And finally city tax about 10% was charged on departure, which also was not informed before.