Our room was dirty when we arrived. We had to ask for new sheets, there was dirty tissues stuffed back into the Kleenex box, spiders & spider webs, and the carpet was splattered with something that didn't get cleaned. We spoke to the staff about it and they said, "sorry, we will let house cleaning know".
I was disappointed, I thought they would ask someone to do a touch up clean right away, or offer a discount or something, but we got nothing. It was disappointing and not great customer service =(