Do not book here. This was the worst hotel experience I've ever had. I reserved months in advance. I get off my airplane and call them to let them know I will be arriving later in the night, they tell me it is fine. I arrive after driving four and a half hours and they tell me they only have one of my rooms and the rest of the property is sold out. I have to go spend double the price elsewhere when my rooms were already paid for. They tell me hotels website is at fault for over booking. When I spend the following days of my vacation getting in contact with hotels website they say the hotel told them my party was not complete when I arrived and that's why they couldn't give me my rooms. Such liars. I have never been more let down with a company.
Rosa
Rosa、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月29日
Booking a room doesn’t mean you will get it.
The staff is extremely rude. That was before we even found out we did not receive the room we booked 10 months earlier. When questioned, their response was they were sold out. Yes, that is why we booked 10 months ago. They said they were going to give us a discount which was the exact same rate as what we were paying. My suggestion is to call many times verifying your room.
As for the hotel, the same garbage in the halls remained there for three days and the breakfast was sub par. You can tell the food was either stale or frozen and heated up too many times. We rarely stay at a holiday inn and now we know why.
Scott
Scott、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
Very Enjoyable Stay
One of the best night's sleep I've gotten in a long time with embroidered pillows, "firm" and "soft". Hands-down, the absolute best breakfast I have ever enjoyed at a hotel before with REAL food cooked, not warmed up. The options seemed endless! The rooms are clean, the staff is nice, and I would stay here again in a heartbeat.
Heather
Heather、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月18日
Rose anne
Rose anne、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月18日
Hotel receptionist was unkempt and a poor choice.
minna
minna、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月16日
Everything is good
WANFENG
WANFENG、2 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Great stay no issues.
Great stay, clean, and good size rooms. Breakfast was amazing, good selection and kept fresh. Only thing we wish for is a queen size bed. Double is too small for 2.
Benjamin
Benjamin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月3日
Pillows are too soft. If you book room through third party there’s no free breakfast!
Sejla
Sejla、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月3日
Room was good. Spacious for 3 adults w pull out in one room and king bed in separate room. Would be nice to have a door between the rooms. Barn style sounding door would have been ideal. The marketplace restaurant was AWFUL!! Soggy flatbread. Restaurant was out of toppings.. veggie (soggy) flatbread consisted of terrible unflavorful tomato, onion, and cheese. Bar service was okay. Slow. Put a burger on the menu! Not too difficult to mess that up, right?
Laurie
Laurie、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月29日
There was not enough available parking. Also on checking in, there was no notification regarding having to purchase breakfast or dining tickets, and what was offered was no different than the standard fair offered for free at other hotels.
Adriana
Adriana、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月29日
Nice helpful staff. However we could not check in until 6 and they to still would not allow us a later checkout.
Karen
Karen、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月29日
My daughter couldn’t enjoy the pool for to long due to it being closed early because of another person child causing the pool to be closed
Salisa
Salisa、1 泊の家族旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月29日
Staff at front desk untrained/disinterested in job or customer service. Took my cc for incidentals, but charged full room rate despite the fact that I prepaid w Expedia. No management on site. ZERO STARS.
Kyle
Kyle、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月27日
The whole building was muggy and so noisy. I feel like I could hear everything through the walls.
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月27日
We asked for an early check-in. The desk clerk said rudely all check-ins are at 3 PM. We came back at 3 PM. The room was not ready. She said it would be ready in 10 minutes. It took more like 20. What bother us the most was the altitude, poor customer service skiils, definitely she needs some re-training.