We came as a Family and booked 2 rooms to be side by side. Receptionist stated one room was ready and the other was not but if we came back later it would be ready. When we came back 4 hrs later they told us they dont have our rooms side by side and it would be on different floors. Such an inconvenience. We even called before arriving and even arrived early to ask for the request with both times receiving confirmation of our accommodation.
July
July、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年2月21日
Christopher
Christopher、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月18日
Paul
Paul、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年2月17日
Moises
Moises、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月9日
David
David、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年2月7日
yongsoon
yongsoon、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月4日
Nrupal
Nrupal、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月25日
Close transportation. Lobby staff very accommodating and friendly. Breakfast was the best I had while staying in SF.
Robert
Robert、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月22日
No arcade, nothing to do for kids. Not a kid friendly hotel. Got told 2 times our kids were tooo loud and had to make them sit quietly
Sumanjit
Sumanjit、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月20日
Paul
Paul、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月19日
Not a family friendly hotel
Not a family friendly hotel. They refused to change the bed sheets when we explained that our baby had a spit up on the bed and insisted that we had to notify them a day before to get the sheets changed. When they finally agreed, they insisted that we leave the room. They had all morning and early afternoon to change the sheets but they showed up right when we just got back from a long and tiring day out. We had even paid for a suite with a separate bedroom and explained that we have two fussy children and requested that we just stay in the living room. We had to call several times as no one was answering the phone. We finally spoke to the manager by phone and when we wanted to speak to him in person, he was conveniently in a meeting. By the time they agreed to change the sheets, it was our children’s nap time. Will never stay at this hotel again.
Rachel
Rachel、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月18日
Very nice property
Loved the property. The service was great and the property was very clean.
Vinicio
Vinicio、11 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月15日
Jessica
Jessica、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月11日
Jamie
Jamie、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月2日
jaekwon
jaekwon、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月2日
Fernando
Fernando、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月29日
Tammy
Tammy、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月28日
Unpleasant experience
We were given a room that was used by other customer. When we open the room given to us there’s garbage, left over food , and unclean bed. We ask the house keeping cleaning the other room and could not even understand us. Then a housekeeping supervisor I think came and telling us to go back to the front desk and get another room. We’re the customer and that room should be clean when it was given to us but it seems like for him we have to adjust. Then I callled the front desk and seems so surprise when we told her the room condition. After that she said she’ll give us a new room. This incident should not happen especially with the Hotel name. I think the housekeeping need to be more proactive in their job and including the front desk.