2/10 (不満)
2024年12月17日
These are not non-smoking apartments
Luca was a wonderful host and very communicative but unfortunately the property was not fit to stay at and we checked out within an hour of arriving. My husband uses an inhaler for a asthmatic cough and is unable to tolerate smoke in indoor spaces. The 3 bedroom we booked was supposed to be non-smoking but it was filled with the smell of smoke. He was unable to stop coughing incessantly while we were there and I would have had to take him to the emergency room had we stayed on property any longer. There was an old man sitting outside of our apartment smoking a pipe as well and whenever we opened the door to go in or out his smoke also entered the apartment. I expressed our concern to Luca and she offered us other apartments but my husband was too affected by the smoke for us to stay on this property. We checked out immediately and checked into a true non-smoking wonderful property where my husband was able to get his cough under control. I asked Luca for a refund due to the fact that she had not delivered what we had paid for but she refused. We lost our payment in full on 1 hour in this horrible apartment.
Diane
Diane、2 泊の友人との旅行
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