I tried to make a comprehensive and detailed review of our nightmare at the Atacama Adventure Wellness Ecolodge, but Travelocity only allows 1500 characters which is not enough to properly inform you of what you would be getting yourself into by booking this property which we not not advise. So the short version:
1. Booked over 3 months in advance, called to confirm reservations were in order a week before departure. Arrived, wrong rooms, no chance of moving people had to share beds that do not share beds....staff response, shrugs a smiles no apologies.
2. The wooden path, only path, from the gate to the lobby has a wooden plank missing which I stepped in and almost broke my leg, it gets very dark in the desert at night. Its a $2 board...staff response, nothing...espiecially not an apology. As if I didnt even exist.
3. Dogs on the property, 1 attacked and bit 1 of our guests who had to go the hospital and another occasion attempted to attack me which I was lucky and kicked it in the face as it was trying to bite me. Everyone was scared of the dogs but staff would not put them away, they have complete free roam of entire property. Staff response,"they dont bite,"shrugs and smiles, no apologies.
4. No hot water for 5 days. (Temperatures were -5 to -10 C at night and morning in the desert.)
5. No heat in the room. (Temperatures were -5 to -10 C every night and in the room.)
6. Dogs barked all night.
7. Out of eggs every morning. No matter what time we went to breakfast.