From the moment we turned up, the staff were extremely friendly & took are luggage from us & brought them to are room, they were all genuinely so helpful throughout are stay. Are room was on the opposite side/back of the hotel but we still had a sea view & was nice & quiet. Are room was great with so much space inside & so comfortable, the bathroom/shower facilities were very modern. The pool was a great space & kept impeccably clean with pool towels supplied on the sun lounges & it had amazing views from the rooftop terrace. We used the free shuttle service that ran from 10am until 2pm then again 7pm until 10pm. You can also walk to & from the town of Fira, 20min to 30mins depending how fast you walk. Could not fault this hotel at all, totally recommend it.