I stayed two nights on separate days of the week as an in-between of a road trip. I specifically booked the hotel room because it said it slept five. The room only included two beds and the bathroom faucet was unattached, though it did work. When I asked the front desk how the room slept five, she apologized and offered a roll away at no charge. I explained that I would be back in a few days and she said she would make a note for that stay for the same condition. Upon return, there was no note, so I explained the situation to the new staff who initially agreed. In this room, the toilet didn't work and had to be flushed manually. Later in the evening, after giving us a roll away, the staff said he checked in with the previous staff who said I lied about getting the roll away for free and that she, instead, forgot to charge me the first night. I reiterated the story, but he said he would have to charge me for the roll away. I decided not to argue and just not return to this hotel. When I got back from my trip, I realized that he also charged me the roll away for the first night without my permission. Horrible experience here. Would never stay in a La Quinta again.