Some staffs are not decent. In breakfast, some carry their mobile phones or speak privately each other, which seem to have nothing to do with working. In stair, a staff was sitting in morning. No quality for their stars as all.
Close to the British Museum, it was very reasonable as a satisfying level hotel.
The lobby is not large, but the correspondence of the staff was good. I was happy that you could keep my luggage well.
It is a cute little hotel.
However breakfast was expensive. The breakfast buffet of other hotels with many stars was cheaper.
大英博物館に近く、満足できるレベルのホテルとしては非常にリーズナブルでした。
ロビーは広くはありませんが、スタッフの対応が良かったです。荷物も快く預かっていただけて嬉しかったです。
こじんまりとした可愛いホテルです。
ただし朝食は高かったです。他の星の多いホテルの朝食ブッフェの方が安かったです。
The room was not as good as it was in the picture. The room had no toilet and smelled exotic. Also no elevator to bring the luggages up and down. We couldn't stand for another night and upgraded the room to a sister hotel, Grange Breauchamp hotel, which was much luxurious and clean. We enjoyed our stay there.
The Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a nasty experience. Never again!
宿泊されたお客様
1 泊の友人との旅行
2/10
Disappointed and not very happy. The latest experience ruined the good impression I had with the hotel.
Not a very happy.costumer as the hotel charge me twice for the room. I’ve stayed for one night 16 October to 17 October which is all pre-paid and I supposedly will be staying for another night, 17 to 18 October but cancelled it with no fees as I took the free cancellation. So everything went well, until 5 days later, the hotel have taken the money from my account. I have emailed the grange reservation office and awaiting response and contacted Hotel.com for hotel’s inefficiency!!!
Await for further actions.