The apartment was spacious, located in a residential in central Paris, walking distance to stores and restaurants.
Unfortunately customer service was quite poor. First of all, none of the front desk staff( except for one gentleman in the morning) can even muster a basic hello or smile. I would have been ok not to interact, but they require us to drop off the room key every time we leave and pick it up from them at return. Which to me felt insecure and unnecessary.
At check-in, I was given a paper checklist to validate the number of plates and cups was correctly available in the suite. Almost all the items had incorrect count. They also said I must wash all the dishes, and bring all the garbage down to level -1(a dark hidden room underground) before checking out or I would be charged a fee. For the high nightly cost of this apartment I was astounded that I had to do my own housekeeping!!
Upon arrival to my unit, I found the trashcan full of garbage, and a written note on the counter welcoming a different family (not mine)! I had to go ask the front desk staff to ensure this is my room, he said yes and only removed the garbage grudgingly (and left the written note there).
There is no housekeeping unless you stay for 7 nights, so be sure to bring your own toilet paper and tissues as none of these supplies are adequately provided.
This would have been a great stay if the hotel can improve their basic customer service.
