Avoid this hotel. Very rude, dirty, uncaring. Our plane was late, no airport shuttle available. Told by receptionist to Uber to the hotel.
When we arrived the place was a mess, construction all over the building, dust everywhere, no where to sit, difficult to find the elevator.
Receptionist was rude and could care less if we lived or died. The key wouldn’t work on the last room available, After 30 mins of her sending us up the elevator and back with a new key, she finally went to try it for herself. She told us the door needed a new battery which would be changed tomorrow. We were stranded. Since she had already checked me in, I couldn’t use the app for a refund. She refused to help. While I’m trying to get through to Hotels.com for help, she just stood there staring at me, no offer to help, no apology. Took another 30 minutes to work out the refund. Hotels.com provided a refund but no help in getting a room somewhere else. App had gone to the next day since it was after midnight. We were now stranded at 3am without a hotel. Terrible end to our trip, so stressful it made me physically sick. We found a much nicer hotel that was very accommodating and gave us a discount since by the time we got there is we had only a few hours to sleep.
I don’t plan to ever return to this hotel and likely will stop using this app after this incident.