If I’m paying $850 a night, I expect better service and accommodations than what the local roadside motel has to offer.
This aging hotel fell short of our expectations for the following reasons.
1) The check-in process took 25 minutes. Not because of a line but because of slow service and other upset customers.
2) Upon checking in, you are immediately referred to someone who harasses you about timeshares.
3) The ocean view room we paid extra for smelled musty and the ocean view was blocked by a giant tree.
4) The room had no refrigerator as advertised. No mini fridge was available. This resulted in us having to toss $50 worth of leftovers.
5) The first time we tried taking a shower we noticed the water wouldn’t drain. 9 hours later and the issue was still not resolved.
6) We were provided another room, but it was further away from the amenities and had no ocean view. We were offered no compensation even though we paid more for an ocean view room.
The staff seem unable to make basic decisions without getting a manager involved, who never even has the courtesy to show their face. Overall this was a poor experience and we will not be returning.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 6 月 25 日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 21 日
A estadia , foi boa, bom valete, mas não havia quarto disponível no checkin, ficamos aguardando 1 hora até a liberação, muita escada para a habitação, muito ruim para pessoas idosas . A vista é espetacular , localização pouco longe do centro 7 km.
EVALDO
EVALDO、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 5 日
Marisa
Marisa、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 28 日
Kristina
Kristina、2 泊旅行
Orbitz を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 5 日
Main lobby and restaurant area is 4 star.
However, the rooms are 3 star I would say.
Pouyan
Pouyan、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 5 日
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
Kenneth
Kenneth、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 3 日
The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.
Brian
Brian、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 2 日
Pramod
Pramod、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 1 日
Here is the thing to know about this property. It is really two hotels on one location. Higher up the hill you have very nice cabin like rooms that more or less are worth the exorbitant per night rates. But closer to the main building, you have rooms that are the quality of a Motel 6, but are charged out at over $500 per night. You pay a premium to be lodging near much nicer rooms and a beautiful view. The food at the restaurant is also relatively poor. For $250 you can feed four people a dinner the quality of which would fit in nicely at a Denny's restaurant. But you do get a pretty awesome view of the pacific ocean.
Jorge
Jorge、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 30 日
..
Yueye
Yueye、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 29 日
The front desk manager was professional & helpful. Staffs are helpful on setting fire in living room.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 27 日
Elena
Elena、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 23 日
The Ocean view is so beautiful and the restaurant is amazing, the only thing is that we carried some heavy luggages and we had to carry them with the stairs, but the property design is cool.
Andrea
Andrea、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 21 日
Rohan
Rohan、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 12 月 20 日
External looks nice but inside the room is old and needs to have more cosmetic fix to make it looks nicer. Foods is ok, not great (breakfast). The view from the restaurant is beautiful.
Trung
Trung、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 16 日
We stayed in room 542. The room has a mildew smell, probably due to the damp nature of the positon of the room on the property. However, the management should provide some diffusers in the room to mask the mildew smell if they cannot solve the root cause of the issue. It is like sleeping with a waterlogged piece of driftwood with mushrooms. The room is nice other than that unpleasant feature.
Alec
Alec、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024 年 12 月 15 日
The only reason I stayed on property was for the "world class unobstructed ocean views" I paid extra for that. When I got there, I got a lower level room with view of a tree. I requested another room- to no avail. There was a storm the second day of our stay. When we checked out, I mentioned our room had flooded from the rain. I was thanked for letting them know. I stayed at two different Hyatt hotels in San Francisco- Fishermans Wharf and 5 Embarcardaro. Both were wonderful. Guess I'll stay there in the future.
David
David、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 15 日
Olena
Olena、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 13 日
Still a nice place but it’s getting old and out dated. Construction around the pool which was closed was on going noise, not really loud but was noticeable. Overall still a nice place to stay. Restaurant was also nice with a great view, food was delicious but limited selections.
Andy
Andy、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 12 日
The view of the ocean was spectacular!
Mark
Mark、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 12 月 12 日
I don't know how many times I've been looking for a hotel room. A milestone with room numbers written in large on each street is essential. Many people are wandering around..
geysook
geysook、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 8 日
Great stay. Spectacular view of Highlands from our balcony. Dining options reduced during stay (restaurant closed certain days…). Quiet and away from Carmel town centre amenities (shopping,dining). Point Lobos hiking nearby was incredible with some beautiful vistas.