Unfortunately, it wasn’t the hotel, but rather the owners that my family and I had issues with. My family and I shared a king suite. The room was nice, however the sofa sleeper couch was full of stains and I was weary to even touch it or sit on it at times. Once the bed was pulled out, it was found there were no sheets anywhere for it. The house keeping room happened to be next door and their door was slightly ajar. I proceeded to knock on the door. The woman who answered the door literally looked at me up and down, and simply said, “Yeah?”. I explained there was no bedding for the sofa sleeper and she simply directed me to the office to get what I needed. I went to the office and was assured that someone would bring something. 30-45 mins later I was still left with no bedding. Another one of my family member’s went to the front desk asking about our request. The person manning the desk seemed “shocked” that no one had brought the items we requested and, again insured we would get what we requested. About 10mins later, staff knocked at the door. When I opened it, there was an older gentleman standing at the door and he all but shoved the bedding into my hands, barely making any eye contact with me and simply walked off. Our door also had to be serviced with a new deadbolt replaced. Also, the vending machine rooms were not in service, along with any ice machines. There were 3 locations and none worked at the time. We had to purchase our own ice to keep most of our items cold.
