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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco hotel with outdoor pool, connected to the convention center, near Pakuwon Mall

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, alfresco dining, open daily
Exterior
1 bedroom, Frette Italian sheets, premium bedding, in-room safe
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Premium Suite, 1 King Bed | Living room | 49-inch LED TV with cable channels
Four Points by Sheraton Surabaya, Pakuwon Indah is an upscale haven near Al-Akbar Mosque and Pakuwon Mall. Tee off at the 18-hole golf course or unwind with a cocktail at the bar while taking in the views of lush greenery from your room.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Free parking
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Valet parking
  • Children's pool
  • Conference center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe

For families (6)

  • Children stay free
  • Children's pool
  • Premium TV channels
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is ￥10,692
￥12,937 total
includes taxes & fees
Jul 12 - Jul 13

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Family Room, 1 King Bed

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Rainfall showerhead
Hair dryer
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Premium Deluxe, 1 King)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Highlights

Separate sitting area
Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Private bathroom
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Living room | 49-inch LED TV with cable channels

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Dining table
LED TV
Sofa bed - twin
Separate bedroom
Premium bedding
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Deluxe Guest Room, 1 King)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Airport transfer
  • Free parking
  • Internet access
9.4 out of 10, Exceptional, 95 reviews
The price is ￥7,505
￥9,082 total
includes taxes & fees
Jun 22 - Jun 23
Doubletree By Hilton Surabaya
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About the neighborhood

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 km
  • Pakuwon Trade Center - 5 min walk - 0.4 km
  • Surabaya Zoo - 7 min drive - 8.0 km
  • Tunjungan Plaza - 10 min drive - 9.5 km
  • Surabaya Plaza Shopping Mall - 11 min drive - 10.8 km

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Tandes Station - 19 min drive
  • Surabaya Pasar Turi Station - 29 min drive
  • Surabaya Gubeng Station - 33 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Jong Java Indische Recipe - ‬2 min walk
  • ‪KOI Thé - ‬2 min walk
  • ‪Teppan House - ‬6 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬2 min walk
  • ‪Yamagoya Ramen - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

At Four Points by Sheraton Surabaya, Pakuwon Indah, you'll be within a 15-minute drive of Pakuwon Mall and Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Djaman Doeloe Restaurant, which serves Indonesian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this Art Deco hotel include a bar/lounge and a children's pool. Fellow travelers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

DONE

Hotel size

    • 310 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 17
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 50000 per stay)
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Pro golf lessons
  • Access to nearby health club
  • Golf lessons nearby

Working away

  • Computer station
  • Coworking spaces
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Free pool cabanas
  • Golf caddy on site
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Rooftop garden
  • Adjacent to a golf course
  • Golf driving range on site
  • An outdoor pool
  • Shopping mall on site
  • Golf pro shop on site
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 1
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Djaman Doeloe Restaurant - This buffet restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Soiree Rooftop Bar - This rooftop bar specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 605000.0 per day

Parking

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah offer free cancellation for a full refund?

Yes, Four Points by Sheraton Surabaya, Pakuwon Indah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.

Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?

Sorry, pets aren't allowed.

Is parking offered on site at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, there's free self parking.

Is airport shuttle service offered by Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.

What are the check-in and check-out times at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Four Points by Sheraton Surabaya, Pakuwon Indah and nearby?

Four Points by Sheraton Surabaya, Pakuwon Indah has an outdoor pool and access to a nearby health club.

Are there restaurants at or near Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, Djaman Doeloe Restaurant offers alfresco dining and Indonesian cuisine.

What's the area around Four Points by Sheraton Surabaya, Pakuwon Indah like?

Four Points by Sheraton Surabaya, Pakuwon Indah is a short 1-minute walk from Pakuwon Mall and 5 minutes' walk from Pakuwon Trade Center.

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Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Shopping malls
Lobby
View
Bed
Food
Restaurant
Store

What guests liked

  • Breakfast was excellent with many options and staff provided personalized service. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The best hotel to stay in Surabaya
Puguh, 10-night trip

10/10 Exceptional

The stay was very comfortable. It would be better that there are hooks/hanging bars to hang our wet swimming costumes in the toilet. Also, would appreciate there is a grab bar in the shower, for safety purposes.
4-night trip

10/10 Exceptional

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
2-night trip

8/10 Very good

Great location and next to a mall.
Lulu, 1-night trip

10/10 Exceptional

Middle of the city, clean, easy access to the mall, varieties of food
Martin, 3-night trip

10/10 Exceptional

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Leng teck, 1-night trip

10/10 Exceptional

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).
Simon, 4-night trip

10/10 Exceptional

very good hotel
Shaoju, 1-night trip

10/10 Exceptional

Great service and friendly staff
GO, 3-night trip

10/10 Exceptional

Especially the view from the bar was the best.
HITOSHI, 2-night trip

10/10 Exceptional

Noisy environment

My room wasn't sound proof. We can heard clearly what the guests at the next room were talking on the middle of th night. Reason being most of the walls are wooden partitions and not solid walls. Can heard the sound of closing and opening of curtains coming from next room
2-night trip

10/10 Exceptional

Nice location and nice property
Noriaki, 2-night trip

10/10 Exceptional

Service was exceptional and the food was delicious. Property is well-maintained.
CHARLENE, 2-night trip

10/10 Exceptional

Outstanding and very comfortable!
Gina, 2-night trip

10/10 Exceptional

Excellent! Very friendly and helpful staff!
Henry, 13-night trip

10/10 Exceptional

Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!
Henry, 19-night trip

10/10 Exceptional

Everything perfect!
Henry, 7-night trip

10/10 Exceptional

Great view from the rooftop and nice swimming pool
Ivan, 2-night trip

8/10 Very good

The hotel is very good but the price is very high.
Hideyuki, 1-night trip

10/10 Exceptional

Memorable stay at Four Points Sheraton Pakumon

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.
Lynn, 4-night trip

10/10 Exceptional

Access to the mall for dining and shopping
Paul, 4-night trip

10/10 Exceptional

Very very friendly staff! Very helpful! Thank you!
Henry, 18-night trip

10/10 Exceptional

Lovely place to stay

Wonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Xiaoqing, 3-night trip

10/10 Exceptional

by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Adrian KimTju, 7-night trip

10/10 Exceptional

Awesome

it was amazing stay, the staff are so courteous, they make life very easy
Abhishek, 1-night trip