While many aspects of the hotel were great (food, drinks, most staff, location) The main reason for a poor review is due to ill-informed staff and made up excuses. We chose this hotel based on location and the fact he had a pool. After booking I read a google review that the pool was closed for renovation, reachout out to hotel.com, after an hour, they responded that they spoke to the hotel and the pool would be opening in a week, and prior to our arrival. I wasn't sure, so I also called the hotel, and the front desk told me it would be open. Move forward to check it, the pool is closed, excuse is it didn't pass inspection. The pool had unboxed equipment everywhere, drilling and building work going on, it was nowhere near ready. After some pushing they said no resort fee (or whatever they call it) and breakfast credits. Some staff at breakfast said the credit was for both of us, others said for one of us. Then at check out, after being told nothing was getting charged to the card, I see 3 of the 4 days have a $30 resort fee, even after being told it would not be there. Again, more time for us to sort that out. Otherwise, hotel is great (rooms are small). But please list this property with a closed pool and educate your front room staff when things will be working