ACホテル・ケープタウン・ウォーターフロント (ケープタウン)

The staffs make it the best hotel. All of you should proud of yourself. They greet us by name every morning when we were on our way to the restaurant for breakfast. Thank you Daniel for your wonderful greeting every morning. I truly appreciate your effort and kind understanding for the early check in We received a welcome letter that sent by the hotel staff to our room after we checked in. It was from the hotel manager Micheal Liffmann. The restaurant's staffs provide excellent service,although it is buffet but they are always standby to serve,we can order from the menu on top of the buffet. The house keeping's staffs also very joyous to greet us every morning. There was one day our room did not clean due to unknown reason,but the rectification was done at super speed by the duty manager herself. This crisis only show that the hotel's staffs are well trained and have the ability to restore customer's confident and satisfaction to the max. The hotel provides complimentary canal cruise ticket to the city,it was enjoyable cruising experience. We used this service instead of the van as we enjoyed it so much. The hotel is clean and new. mountain view. I already highly recommended this hotel to many.

The overall experience was pleasing and comfortable. The reception of the staff and service received during our overnight stay was satisfactory. However, we felt that Harbour view was not what we envisioned. It seemed rather misleading since the view was more of a working dock area with no ocean or view of yachts and boats in site. This was a little disappointing. We tried to change our room to a Mountain View but was informed that the hotel was already fully booked.

Staff were friendly and engaged with our children (3 and 8). The pool area was great, but we did not realize we had to arrange towels at reception. Breakfast was tasty with lots of variety. Access to the Waterfront by foot was a bit messy, but there were boats nearby (operating on the canal).

We had a really great time at this hotel. The location was perfect for us - a short walk to the V&A through a secure private gate and then 5 minutes away. There’s also a petrol station with convenience store less than a minute away for snacks if needed. Check in was warm, efficient and friendly which was great after a long journey. We were able to check in early after our flight and this was very appreciated. The room itself was a great size with a great bed, big tv and lots of channels. The bathroom was spotless with nice toiletries that were also plentiful. The complimentary water and tea and coffee was appreciated. We made use of the room service menu which was slightly limited but good quality. We enjoyed the breakfast each morning too. A great selection. If I were being picky I would say that the pool was cold and could do with heating. We wanted to use this but it wasn’t warm enough for us so sadly we didn’t. No big thing but something to be aware of if this is important to you. There is also no shaver point in the bathroom or anywhere in the hotel. This was a shame and an oversight. Again, not a huge deal but perhaps having an adaptor available would make this better thought out. Lastly we were offered to return to the same room (we stayed on separate occasions with a short break) and thought this was a great touch. However when we asked about this we were told our previous room was occupied and that was the end of it. Overall though - fabulous.

Nice new hotel within walking distance to Waterfront. Large breakfast buffet. Parking just below the hotel.