My stay was amazing, the staff is exceptional, polite and very accommodating. The manager went beyond my expectations and was also there to help me with daily excursions, translations and even helped me purchase a speaker last minute and have it shipped to the hotel in time for my daughters water polo game. 100% satisfied and would highly recommend this hotel.
gary
9 泊の出張
8/10
I stained the hotel from 27th-31st August 2024. The swimming pool was full of kids all the time, looks like the pool had been turned into a children swimming school. In front check in desk area, staff members were try to sale their “Moon Cake” to you on your arrival. The “check in boy” told me that he can upgrade my room, but need to pay extra 480 Chinese RMB, then I can get free moon cake, but I need to transfer the money into his private WeChat account, required to add my private WeChat account with him. I think Hilton should look at that issues regarding the swimming pool usage and staff member education regarding privately sale goods to their customers. But hotel room is clean, lady cleaner is very friendly, other staff members were not too bad.
I recommend this hotel to others because it's located in a nice place in town in Chengdu and near the rail station, and nearby restaurants and shops. My stay was outstanding, the fitness center was great, with various amenities in there, and with a friendly receptionist there. The maids went the extra mile in cleaning, even wrapping up my plug cords for my iPads and phone, and the entire staff were very pleasant, courteous, and bilingual.
Andrew
5 泊の家族旅行
8/10
The facilities were very good. The staff's English could be better. The concierge service was adequate, but could be improved.
宿泊されたお客様
3 泊の家族旅行
10/10
宿泊されたお客様
5 泊旅行
10/10
宿泊されたお客様
2 泊旅行
10/10
Newly built hotel, great services.
The concierge and front desk are very helpful. Definitely will recommend to my family and friends.
宿泊されたお客様
3 泊の家族旅行
10/10
Excellent property and location. Superb room. Dinning room was excellent.
宿泊されたお客様
6 泊の出張
8/10
宿泊されたお客様
6 泊旅行
10/10
飯店大廳明亮,房間寬敞,住起來很舒適
YUPING
1 泊の家族旅行
8/10
宿泊されたお客様
2 泊旅行
6/10
Our stay at this newly built hotel is overall pleasant. The staff are very attentive, and always very willing to help, specially the doormen crew who gave us heartfelt help thorough our stay. They seem really motived and well trained. One of them named James even made extra effort to help us with taxi.
The only thing that bothered us is the sound proof of the rooms and the hallway. We had noisy neighbor who came back to their rooms at 3 AM and 1 AM the other night. We had two sleepless nights in a row.