Room smelled of cigarettes but the night clerk said they were sold out so my family couldn't be moved. Next morning, I spoke to someone (handyman & reception lady) at the front desk but no one reached back out to me. I would definitely not stay again.
Additionally, the room was very spacious but not enough light fixtures so it was very very dim and furniture was of a medieval and simple modern combo.
Paula
Paula、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 8 月 4 日
Great staff, awful maintenance.
The front desk staff did their best to alleviate the problems we found with the room. Going from least bad to worst, the body wash in the shower was empty, the bottom of the desk was broken and hanging, there were big grey stains on the sheets, the front desk weren’t given a set in the right size for them to give to us, and worst of all, both beds’ mattresses had giant divots from presumably decades of use. This and the sheets appear to be due to a lack of maintenance funding. We left early.
Jacob
Jacob、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 8 月 1 日
Angelina
Angelina、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 29 日
Amy
Amy、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 29 日
Mandy
Mandy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 27 日
Was disappointed to be given a handicapped room even though we were not physically handicapped —- when asked for a room with a bathtub, was told there weren’t any handicapped rooms with tubs. We let them know we did not need a handicapped room but based on their observation we required one.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 7 月 25 日
Still waiting to be refunded for being charged twi
Hotel was cool but what’s not is there was a mistake where they billed me 2 times for the same night and said I’d get refunded… here we are 30 days later and it’s still pending in my acc… 30 days for a refund is ridiculous
Samuel
Samuel、5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 21 日
Kim Robin
Kim Robin、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 10 日
Kadia
Kadia、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 8 日
Linda
Linda、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 6 日
Fantastic
Excellent hotel. Really enjoyed our stay here. No need for additional information as excellent sums up the stay
Harrison
Harrison、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 1 日
The hotel was cool but whoever is in charge of the billing is outta their mind… I made a 1 night reservation and paid through hotels.com… go to check in and I guess there was a miscommunication. And the decided to book me the same night through Expedia… so now I’ve paid twice for the same night… so I pointed that out and it was supposedly canceled.. mistakes happen I get that… anyways here we are a week later and not only is the $174 still pending aka not back in my account but they decided to charge me another 390… they also returned my deposit the same time last night so it wasn’t for damages or anything… oh and there was no hot water so a cold shower on the morning was better than coffee … but for real that 1 night so far has cost me almost $800 so far… when it was supposed to be for $152
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 27 日
Adrian
Adrian、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 26 日
Nancy
Nancy、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 12 日
Housekeeping
The place is nice, we have stayed there before with no issues. Unfortunately the last time we visited we had a very uncomfortable situation where House Keeping just walked right in while we were showering at 9:30 am even though check out isn't till noon. It was a male staff member that appeared to be knocking on the door (which he had a passkey for) while simultaneously opening the door to let himself in, SHOCKING! I was appalled and notified the frint desk.
Mark
Mark、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 9 日
Vickie
Vickie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 4 日
evan
evan、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 4 日
Very nice and clean hotel. Room was great
Chris
Chris、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 3 日
Not to bad my parents had issues with room They were moved though.
arnold
arnold、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 29 日
Mike
Mike、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 22 日
No hot water
george
george、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 20 日
Great staff, great sized room. Will be staying here again.
james
james、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 18 日
Came to Santa Cruz for funeral. Hotel is convenient, clean and quiet. Food and bar very nice. Love the tub In bathroom