4/10 (まあまあ)
2024年12月21日
Room smelt like smoke
This is a highly rated hotel I think 8/10 on hotels.ca. But our experience does not reflect that. We woke up to smelling marijuana smoke in our room. Called the front desk and they told us it was from outside. They didn’t offer to come and check out our complaint, just brushed it off saying it was from outside. Very disappointing service. Also our room, there was dirt on the walls.
Overall this hotel could use a deep clean or more attention to details to ensure it is clean for new guests. And for a nonsmoking hotel they should address complaints when guests bring them forward.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ