Very rude front desk staff, over charged my card and told me if I used a different card next time this wouldn’t happen. Called me 4 different times at 7am to tell me the card I used had declined after payment was already taken from my bank! The people at the front desk barely spoke English and kept saying call the bank call the bank. I still have pended charges they are refusing to close so my money can be refunded. Idk if it’s a hotels.com thing but I always have issues with the hotels from here
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月29日
Very clean and convenient
leslie
leslie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月27日
William
William、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月11日
No good
Diego
Diego、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月4日
Improper check in
We reserved 2 rooms through hotels.com
We were advised at the front desk we could only get one room.
We were advised hotels.com only reserved one room for us instead of two
Upon checking out, they FOUND the 2 reserved rooms and wanted to charge us for 2 rooms intead of one
Jo
Jo、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月1日
Shower was not clean , dishwasher broken. Told staff , nothing was done. Would not provide a weekly paid to date invoice for my expense report unless I checked out so I did .
Breakfast was terrible. Will never stay there again
James
James、19 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Sonya
Sonya、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
Celicia
Celicia、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月5日
Jazmine
Jazmine、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月1日
Location
Tyrone
Tyrone、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月24日
Celicia
Celicia、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Nice hotel. Very friendly staff.
Sabrina
Sabrina、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月20日
michael
michael、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月16日
I recently stayed at this hotel to celebrate my nephews 16th birthday. Upon arrival the front end staff was great however I will highlight all of the lows within this space:
1. the first room we checked into, had someone still in the room. When i got to the room the door was propped open and i could hear people in the room
2. My mom and I went back to the front desk and let the staff know and she was able to put us in a new room.
3. get into the room and the room is clearly not properly cleaned...crumbs left on the kitchen area floor and the carpet was clearly not vacuumed. Again I contacted the front desk to let her know this and she let me know someone would be up to clean the room.
4. at this point (around 6pm) my mother and i leave the hotel and we are assured by front desk staff that the room would be cleaned while we were out.
5. return to hotel room and room is still in the same condition.
6. contact front desk (same staff) and she let us know someone would be up to sweep the floors..no one comes
SATURDAY MORNING. please also note the TV (volume extremely loud) was on once we arrived Friday afternoon but since we just showered and left right back out this wasnt a huge area of concern. once we got back friday night the tv is still on and there is no remote to control the tv volume or power on/off.
7. new front desk staff (extremely rude) is on shift and we let her know about the condition of our room. she shares that management will not get
8.she proceeds to tell us