Dear Holiday emerald hotel,
thank you so much! I had great time at your hotel. It was my first time to visit Vietnam. But, your service made me feel comfortable and I enjoyed my sightseeing. I want to come back and stay at your hotel again.
The sataffs were good and friendly but they coulld not cover the room improvements.
The fridge in our room got moth in the freezer and we did not want to use it. Besides that the showere in our room had very weak water pressure. Some water holes got stuck or something so that the shower water was not strong enough. There is one more to tell you. At the toilet bidet(showere washing cable after taking No.2) had no water so that I could not use that but I had to use toilet paper.
SO this hotel needs great deal of maintenance. I do not know what staffs are thinking about.
Very nice location and hospitality. You can walk to every sightseeing spot within 30 minutes. Staffs are always happy to help us. They showed us the way to a good restaurant, called a safe taxi and arranged pick up and drop from/to the airport. Very suitable for your short stay in Hanoi.