Las habitaciones amplias, limpias y muy agradables, los jardines impresionantes, limpieza extrema en todo el lugar
A los colaboradores les hace falta mas capacitacion para atender a sus huespedes y servicio al cliente, excepto al bartender del Cafe/Terraza,
ELIETH
2 泊旅行
10/10
Place was wonderful. Kids loved it. Food was good. Drinks great. All the hot springs were very nice and well maintained. Lots of water temp choices. Beds were very comfortable. The service was great and the staff was very helpful. It was a very pleasant stay. My kids loved it.
Josh
2 泊の家族旅行
6/10
We were expecting larger thermal facilities and amenities like towels inside the room, robes etc.
Overall the property was clean and well maintained, but compared to other hot springs hotels in the area it was overpriced.
Karolina J
1 泊旅行
10/10
Excellent
宿泊されたお客様
2 泊の家族旅行
8/10
This was a really cool hotel in a great location! We loved the view from our room (39) of the volcano and all of the pasture animals. It was so cool watching them fill the hot springs in the morning with fresh steaming water. Some of the pools needed some new tile and felt a bit dated but overall we really enjoyed ourselves here.
Amy
2 泊の家族旅行
10/10
Very nice thank you
We love our stay
Tasia
2 泊の家族旅行
10/10
Maricela
2 泊旅行
10/10
Karin
1 泊旅行
10/10
Our room was very clean and very updated. The thermal spas were plentiful and well designed. We loved the coffee bar with private pool that looked out over a farm full of animals and the volcano. It is beautiful.
Linda
2 泊の恋人との旅行
10/10
Beautiful property with view of Arenal volcano from the coffee bar. Loved all of the hot springs at varying temperatures. Room was modern and food at the restaurant was yummy. Enjoyed the drinks at the swim up bar. The water and cold cloth at check in was appreciated.
Craig
2 泊の家族旅行
10/10
View of Arenal volcano is wonderful
Subarna
3 泊の家族旅行
10/10
Yesenia
3 泊旅行
10/10
Lovely hotel in a gorgeous setting. We enjoyed the hot spring pools, the beautiful infinity pool, clean and spacious rooms, and friendly staff.
Tricia
3 泊の家族旅行
10/10
Hannah
2 泊の家族旅行
10/10
Room was very clean and modern. Hotel grounds were nice and the thermal pools were amazing.
Daniel
2 泊の恋人との旅行
4/10
It’s not clear on the property description the hours of access(11-10) to the springs or the fact that they let quite a few public visitors in every day - it gets crowded! It would be nice when paying almost $300 a night to at least get access to the springs without public present or to be able to go at night. There is one pool (which is neglected) for guests only, but it was cold and dirty. The campus is large so prepare to all everywhere. The bed was comfortable and for that I am grateful.
Michelle
2 泊の恋人との旅行
10/10
Great to stay at such a beautiful place with its own series of hot thermal pools. Rooms were well appointed. Wonderful to spend time in the car area with an awesome view of the volcano. Be aware that at times the pool areas could be busy with day use visitors but there is still plenty of spots to hang out. Very nice daily breakfast.
Susan
4 泊の友人との旅行
10/10
.
Jennyfer
2 泊旅行
10/10
We loved this place! The grounds were stunningly beautiful with mature plants everywhere, rooms were lovely and comfortable, the bed was super comfy, and the bathroom was big with natural light. We got a wonderful couples massage and the food was really fresh and delicious. Staff all spoke good English and were friendly and helpful. We especially loved the coffee shop that overlooked the volcano.
Jennifer
3 泊旅行
2/10
The manager and front desk
Kathryn
3 泊旅行
10/10
Beautiful property. Very clean and feels secluded even though it is located by the main road. Thermal pools are amazing, varying in size and water temperature. Highly recommend.
Kinga
1 泊の恋人との旅行
10/10
We had an amazing stay at paradise thermal hot springs resort! The facilities were impeccable and the staff were super friendly and attentive. We got to experience beautiful views of the volcano every morning while sipping local coffee from our balcony. The included buffet styled breakfast was delicious, with a wide variety of fruits, local foods, and pastries. The thermal pools were incredibly beautiful with tropical plants surrounding everything. There was even a private thermal infinity pool just for guests that overlooked a beautiful field leading up to the volcano. We definitely recommend staying here when you visit La Fortuna.
PS: if we book through a third party site, my husband and I always call the hotel ahead to confirm our reservation. So far, we have never had issues, but I say this because we did witness one couple who were very upset due to complications with their booking. Although I don’t know the specifics of their situation, I did notice that the staff were very professional and courteous towards them. Pura Vida!