テンプテーション カンクン リゾート - オールインクルーシブ - 大人限定 (カンクン)

I booked this hotel as stated, adults all inclusive. According to hotels.com, adults implies to 18years old. However when I arrived to this hotel with my 19years old and the 20years old daughters they didn’t let us check in since the hotel policy is 21 and above. They explained their policy which I understand and respect, however, they refused to issue any refunds or even credit for future use! This policy wasn’t clear at all on hotels.com website! When you try to book through the app, you have to go through several clicks to find key facts and the 21 years old statement is one of them.

You want to stay at a place with the most beautiful

The staff were friendly. The guests were chill and party.

The food service staff were really amazing. Overall food quality at different restaurant were great. Food at Amores could be improved. Tower rooms were really big and nice. Sound proofing is not excellent in the Bash Tower rooms so we could hear some music till 2a.m. The sound didn't bother us too much but something to consider. The hallway could be a little bit cleaner. Nightly entertainment could be hit or miss.

Great service, This hotel is all about adult entertainment, great for couples, friendly staff, we didn't eat that much but had a blast on the pool activities. Will come back again for sure.