アパルタメントス プレミアム キャピタル リヨン コスタネラ (サンティアゴ)

Upon arrival I had to go to the office right away because there wasn’t a single towel in the unit of any ind at all. Misleading information. The TV and AC are in one bedroom, so only the people in that room benefit from them. The advertising says they are in the unit thus for everybody. There is only one fan in the unit so, if you want cool, you have to choose to be in the living room or the bedroom but you can't have both. The sofa is dirty with huge stains in plain view. I could not seat on it, disgusting. The bedsheets looked laundered but the covers are old, used by so many other guest ... and are not washed. The kitchen looks old and barely clean. On our second day, I had to ask for the iron and ironing board because they were not in the room as per the advertisement. I asked for them at 9 am and by 3:30 they still had not brought them. I phoned but they didn’t answer. Once again I had to go in per person and ask for the. They gave me the board but not the iron which was brought in shortly after. On our last day, a Sun, no one came to do the housekeeping. The website says that it is done daily, that means 7 d/w including Sun. This place oversells what they actually have, a kind of dishonest practice. The only good feature is the location. With so many other places to stay in Providence, it is not worthwhile staying here given the poor service. Next time I come back to Santiago I'll stay somewhere else.

Nice 2bdrm apt in decent location. Everything good except parking can be challenging with shared spaces. Staff very nice and contact Francisco extremely responsive by text!