オレオ カンクン プラヤ オール インクルーシブ ブティック リゾート (カンクン)

The room is spacious, pleasant. The housekeeping service canbe improved, two day in a roll we didn't have towels, i had to call twine to request. The food was not so great. The beach and view are very nice, good location.

Positives - I got the suite I booked and the ocean views were amazing! Beach was nice, the little tents were a nice addition. And only time I saw the benefit of my “Inspiria upgrade” was accessing that section of the beach. Negatives - the suite underwhelming, needs some upgrading for sure! Most disappointing were the bed linens and pillows. For a 4* I expected a little more than stained sheets which absolutely made my skin crawl and got a skin rash! Food was so so...tried the Hakka restaurant which was underwhelming other than that stuck to the buffet because I had to eat. Oleo has a whole crew of staff that are trying to get to you to go to their sister resort...I said no and continued to get asked why I couldn’t go during my 4 day stay. It was really borderline harassment!

Beach is gorgeous and the service by the beach is great. The food is superb especially for an all inclusive. It got a bit crowded when we were there to the point you couldnt find a place to sit and eat a couple of times. They have 24 hour room service and we got woken up at 4am by a waiter pounding on the door only to realize he was at the wrong room. They also make a big stink about their towel cards which is so annoying. They literally will charge you if you lose their precious little towel cards. We had to run back to the room at check out to bring the towels to them which caused us to almost miss our flight. Nobody wants to steal your towels !!!! Relax

Highly recommended resort!!! Clean, beautiful, beaches, pools, hot tub/jucuzzi, truly all inclusive, excellent food, and fantastic service for every single worker. I loved all the workers and their heart for guests to have a great time. Many have worked there for many years. The food is buffet style with a “make on the spot” hot food service. A large variety of foods and very tasty. The place is very clean. The beaches are gorgeous. There are many places to go in the area. We did the Selvatica zip lining extreme canopy adventure and loved it a lot. Check-in process could be much better-took a lot of time when hungry from travel. They could definitely use more treadmills in the gym. I’d love if they could recycle. I’d love more water floats to use for pools. Also the dancing could’ve been better or more people. Salsa and Latin music was preferred over American music for sure but DJ played that after it being requested. Loved at night they put an piece of chocolate on the bed and turned the night light on.

The check in process it's super slow and weird. The hotel room was clean but the hotel itself I think they can do better. Windows and elevator not so clean.