Even though our room was on the second floor, there was a friendly staff member to bring our luggage upstairs and down when we needed it. The room was super clean and having a washer and balcony to hang laundry on was handy. The location was convenient, close to the stations and restaurants but in a quiet residential area. When we had to leave our luggage somewhere after we checked out, they let us leave our luggage downstairs. Also, I realized too late that I forgot my bag with my laptop under their outdoor staircase, and they worked quickly to send me my bag safe and sound to my home address. Their efficient and professional customer service saved my laptop!