The girl that worked the late night shift (Ellie) was friendly and helpful. However, we paid $40.00 for a late checkout (an extra hour) and we were woken up an hour before our paid checkout time by housekeeping knocking on our door. Then the front desk called us and asked "are you checking out soon", to which I replied "yes, at 1:00pm" ( the agreed upon time). They said "ok, I see that now". Then at 12:30pm, housekeeping knocked on our door again. The $40.00 charge for a late checkout is a little expensive but acceptable if we are not harassed to leave. I feel we should be reimbursed for the charge. That is not our decision, but it should honored.