DO NOT BOOK OR STAY HERE! I was mis-sold a Duplex room which was meant to have 1 x Queen bed and 1 x Double Sofa bed, upon arrival the "welcome" was abrupt, rude and she could not have been less enthusiastic.
The room has been changed compared to their photos online and as you can see from my photos the sofa bed is no longer there, it is literally just a sofa, which you can't sleep on.
I was told to simply move the sofa cushions and sleep on the floor!! They didn't even hide the fact that the "sofa bed" wasn't a bed, because upon entering the room it didn't even have any bedding.
Whilst I was offered a twin room, this room is not the same as a duplex and I would not have been granted any refund for the difference...so that'd be a no thanks. I literally checked out because there was other issues including:
- Bathroom window was broken and could not be closed meaning the temperature was 35 degrees
- Bedroom windows were not soundproofed and being on Oxford Street you can hear EVERYTHING so good luck if you'd like to sleep
- The hotel is directly underneath the flight path of the nearby airport which was very loud due to the issue with no soundproofing
The most shocking thing is that nobody, not one review so far seems to mention that this place is in the middle of a red-light district. When you leave the hotel door you'll approached by MANY prostitutes, hawkers and beggars who will follow you and demand money without taking no for an answer.